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Delivering Human Services : A Learning Approach to Practice

Delivering Human Services : A Learning Approach to Practice - 4th edition

ISBN13: 978-0801317972

Cover of Delivering Human Services : A Learning Approach to Practice 4TH 98 (ISBN 978-0801317972)
ISBN13: 978-0801317972
ISBN10: 0801317975
Cover type:
Edition/Copyright: 4TH 98
Publisher: Longman, Inc.
Published: 1998
International: No

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Delivering Human Services : A Learning Approach to Practice - 4TH 98 edition

ISBN13: 978-0801317972

Alexis A. Halley, Judy Kopp and Michael J. Austin

ISBN13: 978-0801317972
ISBN10: 0801317975
Cover type:
Edition/Copyright: 4TH 98
Publisher: Longman, Inc.

Published: 1998
International: No
Summary

This unique self-instructional text presents comprehensive coverage of major practice areas--brokering, consumer advocacy, mobilizing, interviewing, case management, relationship building, and assessment. Using a unique framework that presents the material in short easy-to-understand and interactive groups, it encourages students to view people in a positive way with the ability to change.

  • New chapter on managing transition to new service delivery systems.

  • Revised material on Policy Practice.

  • Case material has been updated to reflect stronger emphasis on diversity.

  • Revised and new material on relationship between self-awareness and effective delivery of human services.

  • Updated material on clinical methods (Unit 3).

  • Chapter goals and learning activities clarify material.

  • Lesson Activities help develop practice skills.

  • Numerous examples throughout show how concepts apply to practice.

  • Presents comprehensive coverage of major practice areas: Brokering, Consumer Advocacy and Mobilizing. Interviewing, Case Management, Relationship Building, Assessment.

Author Bio

Halley, Alexis : Meridian International Institute

Kopp, Judy :

Deceased, Formerly University of Washington

Austin, Michael J. : University of California-Berkeley

Table of Contents

PART ONE: GATEWAYS TO THE PRACTICE OF DELIVERING HUMAN SERVICES

1. Basic Orientations to Delivering Human Services

Lesson 1: Learning and the Delivery of Human Services
Lesson 2: Language and the Delivery of Human Services
Lesson 3: Systems Thinking and the Delivering of Human Services

2. Conditions Creating the Need for Human Services

Lesson 1: Human Service Consumers
Lesson 2: The Social Context: Riding the Waves of Change
Lesson 3: Scanning Key Issues: The Policy Challenges in Delivering Human Services

3. People Responding to Human Needs

Lesson 1: The Worker Perspective: Human Services as Self-Awareness
Lesson 2: Human Service Organizations and Work Groups
Lesson 3: The Work Perspective: Human Services as Jobs, Roles, and Process

PART TWO: GETTING SERVICES TO PEOPLE IN NEED

4. Brokering

Lesson 1: Identifying Community Resource Systems
Lesson 2: Giving Information and Making Referrals
Lesson 3: Reaching Out to People in Your Community

5. Consumer Advocating

Lesson 1: Advocating Techniques
Lesson 2: Basic Rights of Human Service Consumers

6. Mobilizing

Lesson 1: Identifying Unmet Community Needs and Taking Action
Lesson 2: Helping Community Groups Solve Problems

PART THREE: HELPING CONSUMERS TO FUNCTION MORE EFFECTIVELY

7. Relating to Consumers

Lesson 1: Interviewing
Lesson 2: Relationship Building
Lesson 3: Mapping the System with Ethnic Competence

8. Collaborating with Consumers: Stages and Approaches of the Helping Process

Lesson 1: Assessment
Lesson 2: Goal Setting, Contracting, and Service Planning
Lesson 3: Evaluating the Helping Process
Lesson 4: Case Management
Lesson 5: Using Natural Helping Networks
Lesson 6: Educating
Lesson 7: Working with Consumer Groups

9. Advanced Intervention Models and Case Material

Lesson 1: Models of Intervention as a Learning Process
Lesson 2: Case Material

PART FOUR: WORKING ACROSS BOUNDARIES FOR COMPETENT PRACTICE

10. Managing Information

Lesson 1: Recording Skills
Lesson 2: Reporting Skills

11. Managing the Transitions to New Service Delivery Systems

Lesson 1: Supervising Up
Lesson 2: Networking Across Organizations and Programs

12. Integrating

Lesson 1: A Framework for Competent Practice
Lesson 2: Perception Checking
Answers to Selected Questions and Exercises.

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