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Design of Everyday Things - (rev edition

Design of Everyday Things (ISBN10: 0465067107; ISBN13: 9780465067107)
ISBN13: 978-0465067107
ISBN10: 0465067107

First business discovered quality as a key competitive edge; next came service. Now, Donald A. Norman reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how and why some products satisfy customers while others only frustrate them.

Edition/Copyright: (REV)02
Cover: Paperback
Publisher: Basic Books, Inc.
Published: 08/29/2002
International: No

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9780440212560 ecial Notes} Book is in Acceptable condition: The item is fairly worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, and worn corne ...show morers. The item may have identifying markings on it or show signs of previous use. ...show less
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