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Design of Everyday Things

Design of Everyday Things - (rev edition

ISBN13: 978-0465067107

Cover of Design of Everyday Things (REV)02 (ISBN 978-0465067107)
ISBN13: 978-0465067107
ISBN10: 0465067107
Cover type: Paperback
Edition/Copyright: (REV)02
Publisher: Basic Books, Inc.
Published: 2002
International: No

List price: $16.95

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Design of Everyday Things - (REV)02 edition

ISBN13: 978-0465067107

Donald A. Norman

ISBN13: 978-0465067107
ISBN10: 0465067107
Cover type: Paperback
Edition/Copyright: (REV)02
Publisher: Basic Books, Inc.

Published: 2002
International: No
Summary

First business discovered quality as a key competitive edge; next came service. Now, Donald A. Norman reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how and why some products satisfy customers while others only frustrate them.

Table of Contents

Preface
1. The Psychopathology of Everyday Things
2. The Psychology of Everyday Actions
3. Knowledge in the Head and in the World
4. Knowing What to Do
5. To Err Is Human
6. The Design Challenge
7. User-Centered Design

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