Designing And Managing Programs: An Effectiveness-based Approach - 3rd edition

Peter M. Kettner is Professor Emeritus at the Arizona State University School of Social Work. He is the author of six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and nonprofit agencies.

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.

Robert M. Moroney is Professor of Social Policy and Planning at the School of Social Work at Arizona State University. He is the author of ten books and over 60 articles and book chapters on various aspects of policy, planning, and program evaluation. He currently serves as a board member of the Rosalyn Carter Institute for Human Development. He does extensive consultation with numerous national, state, and local human service organizations.

Table of Contents
Preface
1 Contemporary Issues in Social Service Program Planning and Administration 3
2 Understanding Social Problems 21
3 Needs Assessment: Theoretical Considerations 33
4 Needs Assessment: Approaches to Measurement 49
5 Selecting the Appropriate Intervention Strategy 73
6 Setting Goals and Objectives 89
7 Designing Effective Programs 111
8 Building a Management Information System 139
9 Line-Item, Functional, and Program Budgeting Systems 173
10 Budgeting for Control, Management, and Planning 205
11 Performance Measurement, Monitoring, and Program Evaluation 215
App Line-Item, Functional, and Program Budgeting Systems: A Case Example 239
Implementing a Combined Functional and Program Budgeting System 239
References 249
Index 253
About the Authors 261