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Difficult Conversations - 10 edition

Difficult Conversations (ISBN10: 0143118447; ISBN13: 9780143118442)
ISBN13: 978-0143118442
ISBN10: 0143118447

Summary: The 10th-anniversary edition of the ''New York Times'' business bestseller-now updated with ''Answers to Ten Questions People Ask'' We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you ''Getting to Yes, Difficult Conversations'' provides a step-by-step approach to having those tough conversations with less
stress and more success. you'll learn how to: a[ Decipher the underlying structure of every difficult conversation a[ Start a conversation without defensiveness a[ Listen for the meaning of what is not said a[ Stay balanced in the face of attacks and accusations a[ Move from emotion to productive problem solving
...show more
Summary: The 10th-anniversary edition of the ''New York Times'' business bestseller-now updated with ''Answers to Ten Questions People Ask'' We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you ''Getting to Yes, Difficult Conversations'' provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: a[ Decipher the underlying structure of every difficult conversation a[ Start a conversation without defensiveness a[ Listen for the meaning of what is not said a[ Stay balanced in the face of attacks and accusations a[ Move from emotion to productive problem solving ...show less

Edition/Copyright: 10
Cover: Paperback
Publisher: Penguin Books, Inc.
Year Published: 2010
International: No



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