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Difficult Conversations

Difficult Conversations - 10 edition

Difficult Conversations - 10 edition

ISBN13: 9780143118442

ISBN10: 0143118447

Difficult Conversations by Douglas Stone - ISBN 9780143118442
Cover type: Paperback
Edition: 10
Copyright: 2010
Publisher: Penguin Books, Inc.
Published: 2010
International: No
Difficult Conversations by Douglas Stone - ISBN 9780143118442

ISBN13: 9780143118442

ISBN10: 0143118447

Cover type: Paperback
Edition: 10

List price: $17.00

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Summary

The 10th-anniversary edition of the ''New York Times'' business bestseller-now updated with ''Answers to Ten Questions People Ask'' We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you ''Getting to Yes, Difficult Conversations'' provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: a[ Decipher the underlying structure of every difficult conversation a[ Start a conversation without defensiveness a[ Listen for the meaning of what is not said a[ Stay balanced in the face of attacks and accusations a[ Move from emotion to productive problem solving

Other Editions of Difficult Conversations

Difficult Conversations : How to Discuss what Matters Most by Douglas Stone, Bruce Patton and Sheila Heen - ISBN 9780140288520
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