EVERYDAY FREE SHIPPING on $25 & up  Excludes Marketplace items
EVERYDAY FREE SHIPPING
on $25 & up
 Excludes Marketplace
Difficult Conversations

Difficult Conversations - 10 edition

ISBN13: 978-0143118442

Cover of Difficult Conversations 10 (ISBN 978-0143118442)
ISBN13: 978-0143118442
ISBN10: 0143118447
Edition: 10
Copyright: 2010
Publisher: Penguin Books, Inc.
Published: 2010
International: No

More Shipping Options

Difficult Conversations - 10 edition

ISBN13: 978-0143118442

Douglas Stone

ISBN13: 978-0143118442
ISBN10: 0143118447
Edition: 10
Copyright: 2010
Publisher: Penguin Books, Inc.
Published: 2010
International: No
Summary

The 10th-anniversary edition of the ''New York Times'' business bestseller-now updated with ''Answers to Ten Questions People Ask'' We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you ''Getting to Yes, Difficult Conversations'' provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: a[ Decipher the underlying structure of every difficult conversation a[ Start a conversation without defensiveness a[ Listen for the meaning of what is not said a[ Stay balanced in the face of attacks and accusations a[ Move from emotion to productive problem solving

  • Marketplace
  • From
More Shipping Options