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Difficult Conversations : How to Discuss what Matters Most

Difficult Conversations : How to Discuss what Matters Most - 99 edition

ISBN13: 978-0140288520

Cover of Difficult Conversations : How to Discuss what Matters Most 99 (ISBN 978-0140288520)
ISBN13: 978-0140288520
ISBN10: 014028852X
Cover type:
Edition/Copyright: 99
Publisher: Penguin Books, Inc.
Published: 1999
International: No

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Difficult Conversations : How to Discuss what Matters Most - 99 edition

ISBN13: 978-0140288520

Douglas Stone, Bruce Patton and Sheila Heen

ISBN13: 978-0140288520
ISBN10: 014028852X
Cover type:
Edition/Copyright: 99
Publisher: Penguin Books, Inc.

Published: 1999
International: No
Summary

Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill.

Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying ''no,'' or ''I'm sorry,'' or ''I love you,'' we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:

  • how to start the conversation without defensiveness
  • why what is not said is as important as what is
  • ways of keeping and regaining your balance in the face of attacks and accusations
  • how to decipher the underlying structure of every difficult conversation


Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Author Bio

Stone, Douglas : Harvard University
Patton, Bruce : Harvard University
Heen, Sheila : Harvard University


Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

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