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Difficult Conversations : How to Discuss what Matters Most - 99 edition

by Douglas Stone, Bruce Patton and Sheila Heen

Difficult Conversations : How to Discuss what Matters Most (ISBN10: 014028852X; ISBN13: 9780140288520)
ISBN13: 978-0140288520
ISBN10: 014028852X

This edition has also been released as:
ISBN13: 978-0670883394
ISBN10: 0670883395

Summary: Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill.

Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying ''no,'' or ''I'm sorry,'' or ''I love you,'' we attempt or avoid difficult conversations every day. Based on ...show more fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:

  • how to start the conversation without defensiveness
  • why what is not said is as important as what is
  • ways of keeping and regaining your balance in the face of attacks and accusations
  • how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
...show less

Edition/Copyright: 99
Cover: Paperback
Publisher: Penguin Books, Inc.
Published: 04/28/2000
International: No

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