1. Knowing What to Expect: Hazards and Disasters.
2. Understanding the Actors: Role and Responsibilities of Disaster Participants.
3. Anticipating Human Behavior in Disasters:
Myths, Exaggerations and Realities.
4. Approaching Response and Recovery Operations: Alternative Management Theories.
5. Responding with Initial Measures: Hazard Detection, Warning, Evacuation, and Sheltering.
6. Caring for the Injured, Dead and Distraught: Overcoming Physical and Emotional Impacts.
7. Managing Public Relations, Donations and Volunteers: Expected Challenges and Benefits.
8. Moving Beyond Immediate Needs: Damage Assessment,
Disaster Declarations and Debris Removal.
9. Promoting Recovery and Mitigation: Disaster Assistance and Vulnerability Reduction.
10. Overcoming Typical Challenges: Other Anticipated Problems After Disaster.
11. Harnessing Technology and Organization: Tools for Local, State and Federal Governments.
12. Dealing with Future Disasters: Prior Lessons, New Threats and Rising Vulnerability.
13. Promoting Disaster Resilience: Preparedness, Improvisation, Professionalism and Leadership.