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Excellence in Business Communication

Excellence in Business Communication - 9th edition

ISBN13: 978-0136103769

Cover of Excellence in Business Communication 9TH 11 (ISBN 978-0136103769)
ISBN13: 978-0136103769
ISBN10: 0136103766
Cover type: Paperback
Edition: 9TH 11
Copyright: 2011
Publisher: Prentice Hall, Inc.
Published: 2011
International: No

List price: $187.00

Excellence in Business Communication - 9TH 11 edition

ISBN13: 978-0136103769

John V. Thill and Courtland L. Bovee

ISBN13: 978-0136103769
ISBN10: 0136103766
Cover type: Paperback
Edition: 9TH 11
Copyright: 2011
Publisher: Prentice Hall, Inc.
Published: 2011
International: No

Table of Contents

Table of Contents
Checklists
Preface
Ch. 1 Communicating Successfully in an Organization 2
Ch. 2 Understanding Business Communication 21
Ch. 3 Communicating Interculturally 39
Ch. 4 Communicating Through Technology 59
Ch. 5 Planning Business Messages 76
Ch. 6 Composing Business Messages 94
Ch. 7 Revising Business Messages 116
Ch. 8 Writing Direct Requests 146
Ch. 9 Writing Routine, Good-News, and Goodwill Messages 170
Ch. 10 Writing Bad-News Messages 202
Ch. 11 Writing Persuasive Messages 232
Ch. 12 Writing Short Reports 264
Ch. 13 Planning Long Reports 294
Ch. 14 Writing Long Reports 319
Ch. 15 Writing Resumes and Application Letters 370
Ch. 16 Interviewing for Employment and Following Up 400
Ch. 17 Listening, Interviewing, and Conducting Meetings 426
Ch. 18 Giving Speeches and Oral Presentations 444
Appendix A Format and Layout of Business Documents 465
Appendix B Documentation of Report Sources 484
Appendix C Fundamentals of Grammar and Usage 495
Appendix D Correction Symbols 513
References R-1
Acknowledgments A-1
Indexes I-1