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Faculty Development Companion Workbook Module 10:: Customer Service in the - 1 edition

Faculty Development Companion Workbook Module 10:: Customer Service in the (ISBN10: 1418047961; ISBN13: 9781418047962)
ISBN13: 978-1418047962
ISBN10: 1418047961

Summary: Module 10 discusses the important topic of student retention. It explains the concept of retention and its importance to the student and the school, techniques for meeting student needs, effective communication, considerations in advising students, and strategies in the classroom that can positively affect student retention. The sections included in this module are as follows: Section 1: Student Retention: An Overview Section 2: Student Service is Customer Service Section 3: Effective Communic ...show moreation ...show less

Edition/Copyright: 1
Cover: Paperback
Publisher: Cengage Learning
Published: 11/20/2006
International: No



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