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Fundamentals of Case Management Practice : Skills for the Human Services

Fundamentals of Case Management Practice : Skills for the Human Services - 3rd edition

ISBN13: 978-0495501473

Cover of Fundamentals of Case Management Practice : Skills for the Human Services 3RD 09 (ISBN 978-0495501473)
ISBN13: 978-0495501473
ISBN10: 0495501476
Cover type:
Edition/Copyright: 3RD 09
Publisher: Brooks/Cole Publishing Co.
Published: 2009
International: No

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Fundamentals of Case Management Practice : Skills for the Human Services - 3RD 09 edition

ISBN13: 978-0495501473

Nancy Summers

ISBN13: 978-0495501473
ISBN10: 0495501476
Cover type:
Edition/Copyright: 3RD 09
Publisher: Brooks/Cole Publishing Co.

Published: 2009
International: No
Summary

Guide your students from the classroom to success in today's social service setting with the step-by-step practical skills found in this outstanding case management text/workbook. Summers' FUNDAMENTALS OF CASE MANAGEMENT PRACTICE: SKILLS FOR THE HUMAN SERVICES, Third Edition, focuses on what's most important for students to consider, document, and pass along within each step of the human service process. Students leave your course equipped with the basic skills and abilities to make good decisions and contribute to meaningful discussions in a professional setting. Text chapters walk through each step of the case management process--from intake through termination. This edition addresses additional diversity issues with more examples and practice scenarios. Numerous realistic exercises, drawn from the author's more than 20 years of experience and from the first-hand experiences of other active professionals, expose your students to a broad range of realistic circumstances and difficulties. Actual agency forms throughout the text/workbook give your students frequent opportunities to compile and work with information as they manage cases and prepare client files. This textbook will remain a useful reference for your students well after the classroom experience. For additional support and reference, the author's FUNDAMENTALS FOR PRACTICE WITH HIGH RISK POPULATIONS contains information on specific high risk populations, such as survivors of rape and violence, those with drug and alcohol dependence, individuals with mental illness, and more. Together, these texts empower your students to move competently into a professional setting.

Author Bio

Nancy Summers is a professor at Harrisburg Area Community College and has served as department chair. Summers was the director of public education for a mental health system and has worked with numerous agencies to provide training, improve services, and assist with an internal reorganization. She remains actively in touch with numerous professionals in a wide variety of programs and recently published work on the supervision of the less experienced human services worker.

Table of Contents

Section 1: FOUNDATIONS FOR BEST PRACTICE IN CASE MANAGEMENT.
1. Ethics and Other Professional Responsibilities for Human Service Workers.
2. Case Management: Definition and Responsibilities.
3. Applying the Ecological Model: A Theoretical Foundation for Human Services.
Section 2: USEFUL CLARIFICATIONS AND ATTITUDES.
4. Cultural Competence.
5. Attitudes and Boundaries.
6. Clarifying Who Owns the Problem.
Section 3: EFFECTIVE COMMUNICATION.
7. Identifying Good Responses and Poor Responses.
8. Listening and Responding.
9. Asking Questions.
10. Bringing Up Difficult Issues.
11. Addressing and Disarming Anger.
12. The Effective Combination of Skills.
13. Putting It All Together.
Section 4: MEETING CLIENTS AND ASSESSING THEIR STRENGTHS AND NEEDS.
14. Documenting Initial Inquiries.
15. The First Interview.
16. Social Histories and Assessment Forms.
17. Using the DSM.
18. The Mental Status Examination.
19. Receiving and Releasing Information.
20. Planning for Meaningful Change.
Section 5: DEVELOPING A PLAN WITH THE CLIENT.
21. Developing a Service Plan at the Case Management Unit.
22. Preparing for a Service Planning Conference or Disposition Planning Meeting.
23. Making the Referral and Assembling the Record.
24. Documentation and Recording.
Section 6: MONITORING SERVICES AND FOLLOWING THE CLIENT.
25. Monitoring the Services or Treatment.
26. Developing Goals and Objectives at the Provider Agency.
27. Terminating the Case.
28. Taking Care of Yourself.
Appendix: Wildwood Case Management Unit Forms.
Reference.
Index.

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