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Getting Disputes Resolved

Getting Disputes Resolved - 88 edition

ISBN13: 978-1555421250

Cover of Getting Disputes Resolved 88 (ISBN 978-1555421250)
ISBN13: 978-1555421250
ISBN10: 1555421253
Cover type:
Edition/Copyright: 88
Publisher: Jossey-Bass, Inc.
Published: 1988
International: No

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Getting Disputes Resolved - 88 edition

ISBN13: 978-1555421250

William L. Ury, Jeanne M. Brett and Stephen B. Goldberg

ISBN13: 978-1555421250
ISBN10: 1555421253
Cover type:
Edition/Copyright: 88
Publisher: Jossey-Bass, Inc.

Published: 1988
International: No
Summary

Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.

Table of Contents

UNDERSTANDING AND DESIGNING DISPUTE RESOLUTION SYSTEMS.

Three Approaches to Resolving Disputes: Interests, Rights, and Power
Diagnosing the Existing Dispute Resolution System
Designing an Effective Dispute Resolution System
Making the System Work: Involving the Disputing Parties

BUILDING DISPUTE SYSTEMS: CASES FROM THE COAL INDUSTRY

Diagnosing an Industry's Problems: Wildcat Strikes in the Coal Mines
Designing an industry's Problems: Wildcat Strikes in the Coal Mines
Cutting Dispute Costs for an Industry: The Grievance Mediation Program
Conlusion: The promise of Dispute Systems Design
Appendix: Model Rules for Grievance Mediation in the Coal Industry

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