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Getting Disputes Resolved : Designing Systems to Cut the Costs of Conflict

Getting Disputes Resolved : Designing Systems to Cut the Costs of Conflict - 93 edition

Getting Disputes Resolved : Designing Systems to Cut the Costs of Conflict - 93 edition

ISBN13: 9781880711033

ISBN10: 1880711036

Getting Disputes Resolved : Designing Systems to Cut the Costs of Conflict by William L. Ury, Stephen B. Goldberg and Jeanne M. Brett - ISBN 9781880711033
Edition: 93
Copyright: 1993
Publisher: Program on Negotiation Books
Published: 1993
International: No
Getting Disputes Resolved : Designing Systems to Cut the Costs of Conflict by William L. Ury, Stephen B. Goldberg and Jeanne M. Brett - ISBN 9781880711033

ISBN13: 9781880711033

ISBN10: 1880711036

Summary

Build Conflict Control Into Your Organization
Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.