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Guide to Help Desk Concepts - 3rd edition

Guide to Help Desk Concepts (ISBN10: 0324785062; ISBN13: 9780324785067)
ISBN13: 978-0324785067
ISBN10: 0324785062

Summary: Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and f
ormer help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
...show more
Summary: Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book. ...show less

Edition/Copyright: 3RD 10
Cover: Paperback
Publisher: Course Technology, Inc.
Year Published: 2010
International: No



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