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Guide to Help Desk Concepts

Guide to Help Desk Concepts - 3rd edition

ISBN13: 978-0324785067

Cover of Guide to Help Desk Concepts 3RD 10 (ISBN 978-0324785067)
ISBN13: 978-0324785067
ISBN10: 0324785062
Cover type: Paperback
Edition/Copyright: 3RD 10
Publisher: Course Technology, Inc.
Published: 2010
International: No

List price: $185.75

Guide to Help Desk Concepts - 3RD 10 edition

ISBN13: 978-0324785067

Donna Knapp

ISBN13: 978-0324785067
ISBN10: 0324785062
Cover type: Paperback
Edition/Copyright: 3RD 10
Publisher: Course Technology, Inc.

Published: 2010
International: No
Summary

Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.