Summary: This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing l
Summary: This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI. ...show less
Edition/Copyright:3RD 97 Cover: Print On Demand Publisher:Gulf Publishing Co. Published: 08/28/1997 International: No
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Phillips, Jack J. : Performance Resources Organizations
Jack J. Phillips, Ph.D., is president of Performance Resources Organization, an international consulting firm focusing on human resources accountability. He is the author of numerous articles and six books, including Accountability in Human Resource Management and Return on Investment in Training and Performance Improvement Programs .
View Table of Contents
Part I. The Measurement Imperative
The Need for Results-Based HRD The Trend Toward Measurement Developing a Results-Based Approach Part II. Evaluation Models and Design Issues A Results-Based HRD Model, The ROI Process Model Evaluation Instrument Design Evaluation Design Collecting Data (Reaction and Learning Evaluation)
Part II. Data Collection and Analysis
Collecting Data (Application and Business Impact Evaluation) Isolating the Effects of Training Converting Data to Monetary Benefits Identifying Intangible Measures Determining HRD Program Costs Data Analysis Calculating the Return on Investment ROI at Multiple Levels Evaluating Outside Resources
Part III. Implementation Issues
Management Influence on HRD Program Results Communicating Program Results
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