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Handbook of Training Evaluation and Measurement Methods

Handbook of Training Evaluation and Measurement Methods - 3rd edition

ISBN13: 978-0884153870

Cover of Handbook of Training Evaluation and Measurement Methods 3RD 97 (ISBN 978-0884153870)
ISBN13: 978-0884153870
ISBN10: 0884153878
Cover type: Print On Demand
Edition/Copyright: 3RD 97
Publisher: Gulf Publishing Co.
Published: 1997
International: No

List price: $135.00

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Handbook of Training Evaluation and Measurement Methods - 3RD 97 edition

ISBN13: 978-0884153870

Jack J. Phillips

ISBN13: 978-0884153870
ISBN10: 0884153878
Cover type: Print On Demand
Edition/Copyright: 3RD 97
Publisher: Gulf Publishing Co.

Published: 1997
International: No
Summary

This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.

Author Bio

Phillips, Jack J. : Performance Resources Organizations

Jack J. Phillips, Ph.D., is president of Performance Resources Organization, an international consulting firm focusing on human resources accountability. He is the author of numerous articles and six books, including Accountability in Human Resource Management and Return on Investment in Training and Performance Improvement Programs .

Table of Contents

Part I. The Measurement Imperative

The Need for Results-Based HRD
The Trend Toward Measurement
Developing a Results-Based Approach
Part II. Evaluation Models and Design Issues
A Results-Based HRD Model, The ROI Process Model
Evaluation Instrument Design
Evaluation Design
Collecting Data (Reaction and Learning Evaluation)

Part II. Data Collection and Analysis

Collecting Data (Application and Business Impact Evaluation)
Isolating the Effects of Training
Converting Data to Monetary Benefits
Identifying Intangible Measures
Determining HRD Program Costs
Data Analysis
Calculating the Return on Investment
ROI at Multiple Levels
Evaluating Outside Resources

Part III. Implementation Issues

Management Influence on HRD Program Results
Communicating Program Results

Appendixes
Index









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