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Hospitality Employee Management and Supervision : Concepts and Practical Applications,

Hospitality Employee Management and Supervision : Concepts and Practical Applications, - 07 edition

ISBN13: 978-0471745228

Cover of Hospitality Employee Management and Supervision : Concepts and Practical Applications, 07 (ISBN 978-0471745228)
ISBN13: 978-0471745228
ISBN10: 0471745227
Cover type: Paperback
Edition/Copyright: 07
Publisher: John Wiley & Sons, Inc.
Published: 2007
International: No

List price: $102.75

Hospitality Employee Management and Supervision : Concepts and Practical Applications, - 07 edition

ISBN13: 978-0471745228

Kerry L. Sommerville

ISBN13: 978-0471745228
ISBN10: 0471745227
Cover type: Paperback
Edition/Copyright: 07
Publisher: John Wiley & Sons, Inc.

Published: 2007
International: No
Summary

In many hospitality establishments, the manager or supervisor is the human resources department, expected to make all hiring and training decisions, often with little training or background to do so successfully. Hospitality Employee Management and Supervision: A Practical Approach is a practical, applications-based guide that takes each of three important steps (hiring, training, retaining) and breaks each of them down into their simplest elements. Relying on the pertinent employment laws, while providing real-world application and easy to understand guidelines, Hospitality Employee Management and Supervision: A Practical Approach is comprehensive without getting bogged down in management theory.

Table of Contents

UNIT 1. THE LEGAL LANDSCAPE.

Chapter 1. Introduction to Hiring and Supervising Employees.
Chapter 2. The Hospitality Manager's Legal Challenges.
Chapter 3. Wage and Hour Laws Affecting Salaried, Hourly, and Tipped Employees.
Chapter 4. Common Law, Negligent Hiring, and Employee Rights.
Chapter 5. Working With Unions.

UNIT 2. THE EMPLOYEE SELECTION PROCESS.

Chapter 6. Job Descriptions and Job Specifications.
Chapter 7. The Employee Handbook.
Chapter 8. Advertising and Recruiting.
Chapter 9. Applications, Interviews, and Background Checks.

UNIT 3. ORIENTATION AND TRAINING.

Chapter 10. New-Employee Orientation.
Chapter 11. Training to Performance Standards.

UNIT 4. COMMUNICATION AND MOTIVATION.

Chapter 12. Performance Appraisals That Work.
Chapter 13. Effective Communication and Feedback.
Chapter 14. Employee Discipline.
Chapter 15. Employee Motivation Through Quality Leadership

List price: $102.75
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