EVERYDAY FREE SHIPPING on $25 & up  Excludes Marketplace items
EVERYDAY FREE SHIPPING
on $25 & up
 Excludes Marketplace
Hotel Front Office Management

Hotel Front Office Management - 3rd edition

ISBN13: 978-0471013969

Cover of Hotel Front Office Management 3RD 03 (ISBN 978-0471013969)
ISBN13: 978-0471013969
ISBN10: 047101396X
Edition: 3RD 03
Copyright: 2003
Publisher: John Wiley & Sons, Inc.
Published: 2003
International: No

More Shipping Options

Hotel Front Office Management - 3RD 03 edition

ISBN13: 978-0471013969

James S. Bardi

ISBN13: 978-0471013969
ISBN10: 047101396X
Edition: 3RD 03
Copyright: 2003
Publisher: John Wiley & Sons, Inc.
Published: 2003
International: No

Author Bio

Bardi, James A. :

James A. Bardi, EdD, CHA, is Director of Associate Degree Programs in Hotel, Restaurant, and Institutional Management at Penn State Berks and The World Campus at The Pennsylvania State University.

Table of Contents

Preface.
Acknowledgments.


Chapter 1: Introduction to Hotel Management.
Chapter 2: Hotel Organization and the Front Office Manager.
Chapter 3: Effective Interdepartmental Communications.
Chapter 4: Property Management Systems.
Chapter 5: Reservations.
Chapter 6: Yield Management.
Chapter 7: Guest Registration.
Chapter 8: Processing Guest Charge Payments.
Chapter 9: Guest Checkout.
Chapter 10: Night Audit.
Chapter 11: Managing Hospitality.
Chapter 12: Training for Hospitality.
Chapter 13: Promoting In-House Sales.
Chapter 14: Security.


Glossary.
Index.

  • Marketplace
  • From
More Shipping Options