Ship-Ship-Hooray! Free Shipping on $25+ Details >
Hotel Front Office Management

Hotel Front Office Management - 3rd edition

Hotel Front Office Management - 3rd edition

ISBN13: 9780471013969

ISBN10: 047101396X

Hotel Front Office Management by James S. Bardi - ISBN 9780471013969
Edition: 3RD 03
Copyright: 2003
Publisher: John Wiley & Sons, Inc.
Published: 2003
International: No
Hotel Front Office Management by James S. Bardi - ISBN 9780471013969

ISBN13: 9780471013969

ISBN10: 047101396X

Edition: 3RD 03

Author Bio

Bardi, James A. :

James A. Bardi, EdD, CHA, is Director of Associate Degree Programs in Hotel, Restaurant, and Institutional Management at Penn State Berks and The World Campus at The Pennsylvania State University.

Table of Contents

Table of Contents

Preface.
Acknowledgments.


Chapter 1: Introduction to Hotel Management.
Chapter 2: Hotel Organization and the Front Office Manager.
Chapter 3: Effective Interdepartmental Communications.
Chapter 4: Property Management Systems.
Chapter 5: Reservations.
Chapter 6: Yield Management.
Chapter 7: Guest Registration.
Chapter 8: Processing Guest Charge Payments.
Chapter 9: Guest Checkout.
Chapter 10: Night Audit.
Chapter 11: Managing Hospitality.
Chapter 12: Training for Hospitality.
Chapter 13: Promoting In-House Sales.
Chapter 14: Security.


Glossary.
Index.

Top Arrow

Top