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Hotel Front Office Management - 5th edition

Hotel Front Office Management (ISBN10: 0470637528; ISBN13: 9780470637524)
ISBN13: 978-0470637524
ISBN10: 0470637528

Summary: Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestr ...show moreoom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics. ...show less

Edition/Copyright: 5TH 11
Cover: Hardback
Publisher: John Wiley & Sons, Inc.
Year Published: 2011
International: No

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