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Hotel Operations Management

Hotel Operations Management - 2nd edition

ISBN13: 978-0131711495

Cover of Hotel Operations Management 2ND 07 (ISBN 978-0131711495)
ISBN13: 978-0131711495
ISBN10: 0131711490
Cover type: Print On Demand
Edition/Copyright: 2ND 07
Publisher: Prentice Hall, Inc.
Published: 2007
International: No
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Hotel Operations Management - 2ND 07 edition

ISBN13: 978-0131711495

David K. Hayes and Jack D. Ninemeier

ISBN13: 978-0131711495
ISBN10: 0131711490
Cover type: Print On Demand
Edition/Copyright: 2ND 07
Publisher: Prentice Hall, Inc.

Published: 2007
International: No
Summary

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

Table of Contents

1. The Hotel Industry: Overview and Professional Career Opportunities
2. The Hotel General Manager
3. Management and Supervision Skills for the G.M.
4. Human Resources
5. The Controller
6. The Front Office
7. Housekeeping
8. Food and Beverage
9. Safety and Property Security
10. Sales and Marketing
11. Facility Engineering and Maintenance
12. Franchise Agreements and Management Contracts
13. Purchasing a Hotel