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Hotel and Motel Management and Operations

Hotel and Motel Management and Operations - 4th edition

ISBN13: 978-0130990891

Cover of Hotel and Motel Management and Operations 4TH 03 (ISBN 978-0130990891)
ISBN13: 978-0130990891
ISBN10: 0130990892
Cover type: Hardback
Edition/Copyright: 4TH 03
Publisher: Prentice Hall, Inc.
Published: 2003
International: No
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Hotel and Motel Management and Operations - 4TH 03 edition

ISBN13: 978-0130990891

William S. Gray and Salvatore C. Liguori

ISBN13: 978-0130990891
ISBN10: 0130990892
Cover type: Hardback
Edition/Copyright: 4TH 03
Publisher: Prentice Hall, Inc.

Published: 2003
International: No

Author Bio

Gray, William S. : Southern Vermont College

Liguori, Salvatore C. :

Table of Contents

I. HOTEL AND MOTEL DEVELOPMENT.

1. The History of the Hospitality Industry.
2. Types of Hotels.
3. Corporate Structures and Concepts of Operation.
4. Feasibility Determination.

II. HOTEL MANAGEMENT.

5. Hotel Structure and Staff.
6. The Human Resources Department.
7. Reservations: Systems and Operations.
8. Sales and Marketing.

III. HOTEL OPERATIONS.

9. The Front Office.
10. Food and Beverage Preparation and Service.
11. Telecommunications.
12. Engineering.
13. Housekeeping.
14. Other Departments and Sources of Income.
15. Insurance.

IV. HOTEL ACCOUNTING AND CONTROLS.

16. The Organization of Accounting and the Uniform System.
17. Accounts Receivable and City Ledger.
18. Income Control.
19. Food and Beverage Cost Control.
20. Payroll.
21. Accounts Payable.
22. Credits.
23. Other Responsibilities of the Accounting Department Including Financial Statements.

V. THE FUTURE OF THE INDUSTRY.

24. Franchising.
25. Casinos.
26. Health Spas.
27. Trends in the Industry.

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