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Housekeeping Management

Housekeeping Management - 00 edition

ISBN13: 978-0471251897

Cover of Housekeeping Management 00 (ISBN 978-0471251897)
ISBN13: 978-0471251897
ISBN10: 0471251895 Edition: 00
Copyright: 2000
Publisher: John Wiley & Sons, Inc.
Published: 2000
International: No

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Housekeeping Management - 00 edition

ISBN13: 978-0471251897

Matt A. Casado

ISBN13: 978-0471251897
ISBN10: 0471251895 Edition: 00
Copyright: 2000
Publisher: John Wiley & Sons, Inc.
Published: 2000
International: No
Summary

Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operations--including housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.

An Invaluable Text to Prepare Tomorrow's Executive Housekeepers for Today's Hospitality Industry As downsizing practices in the hospitality industry usher in leaner management and fewer operational levels, the role of executive housekeeper is undergoing a dramatic change. Today, the ideal executive housekeeper must be prepared to be a first-line manager--capable of running a housekeeping department with little or no intervention from upper management. Housekeeping Management offers future industry professionals the tools they need to be competitive in this new era--the skills to manage resources, administer assets, and manage all of the technical operations of a busy housekeeping department. Using case studies culled from the author's extensive experience in the hospitality industry, it demonstrates clearly how theoretical concepts apply to real-life situations. Illustrated with numerous photos and charts, this practical, easy-to-read text:

  • Covers management concepts and responsibilities
  • Details structural planning for large properties, including models for staffing patterns
  • Examines inventory and equipment management, characteristics of materials and supplies, linen and laundry room management, and cleaning functions
  • Discusses personnel administration, including employee motivation, turnover, satisfaction, absenteeism, and cultural diversity issues
  • Focuses on productivity and cost control, risk management, topical environmental issues, and hotel safety and securityIdeal for two-year or four-year programs, Housekeeping Management is an invaluable resource to help tomorrow's executive housekeepers acquire the proficiency in management and administration they'll need to succeed in the hospitality industry.

Author Bio

Casado, Matt A. : Northern Arizona University

Matt A. Casado, EdD, is Professor in the School of Hotel and Restaurant Management at Northern Arizona University in Flagstaff, Arizona. He is the author of the Food and Beverage Service Manual and Conversational Spanish for Hospitality Managers and Supervisors, both published by Wiley.

Table of Contents

INTRODUCTION TO HOUSEKEEPING MANAGEMENT.

Management of Lodging Operations.

The Executive Housekeeper as Department Manager.

ORGANIZATION OF THE HOUSEKEEPING DEPARTMENT.

Structural Planning of the Housekeeping Department.

Housekeeping Staffing Patterns.

TECHNICAL SKILLS MANAGEMENT.

Management of Inventory and Equipment.

Characteristics of Housekeeping Equipment and Supplies.

Linen Management.

Laundry Room Management.

The Cleaning Function.

HUMAN RESOURCES MANAGEMENT.

Personnel Administration.

ADMINISTRATIVE CONTROLS.

Controlling Operations.

Risk and Environmental Management.

Index.

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