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Technical Communication, Eleventh Edition John M. Lannon
1.2 million reasons to buy this book…
John Lannon's Technical Communication has helped more than 1.2 million students become better technical writers,
equipping them with the skills and knowledge they need to be successful in a wide range of professions. Lannon
is unwavering in his effort to keep abreast of current issues and trends in the workplace–and to weave their implications
into the instruction this book provides. What you’ll find here is a realistic portrayal of today’s workplace that
prepares you for any career you choose.
There are over a million reasons to buy this book–but here are more good reasons to buy this edition of Technical
Communication.
* The introductory chapter redefines the role of technical communicators as information managers, using contemporary
technology to deliver their messages,
* A new dedicated chapter on employment correspondence (Ch. 18) focuses on what you really need to know to
look for–and get–you first job.
* New content on corporate blogs and wikis (Ch. 16) reflects the realities of today’s workplace communication
and information delivery.
* New Case Studies put you in the middle of real workplace decision-making.
And as always:
* A heavy focus on the rhetorical principles will teach you to shape your writing and pointedly reach your
intended audience.
* Lucid, straightforward instruction will clarify even the most troublesome of topics.
* Checklists summarize the instruction to help you extract key topics.
* Guidelines offer step-by-step strategies and walk you through an array of procedures and undertakings.
Where can you find resources to complement your book and bolster your practice?
| Introduction to Technical Communication | p. 1 |
| Communicating in the Workplace | p. 13 |
| Preparing an Effective Technical Document | p. 14 |
| Delivering Usable Information | p. 25 |
| Being Persuasive | p. 48 |
| Weighing the Ethical Issues | p. 75 |
| Working in Teams | p. 96 |
| The Research Process | p. 113 |
| Thinking Critically about the Research Process | p. 114 |
| Exploring Electronic and Hard Copy Sources | p. 122 |
| Exploring Primary Sources | p. 137 |
| Evaluating and Interpreting Information | p. 149 |
| Summarizing and Abstracting Information | p. 173 |
| Structure, Style, Graphics, and Page Design | p. 193 |
| Organizing for Users | p. 194 |
| Editing for Readable Style | p. 215 |
| Designing Visual Information | p. 252 |
| Designing Pages and Documents | p. 297 |
| Specific Documents and Applications | p. 325 |
| Memo Reports and Electronic Correspondence | p. 326 |
| Workplace Letters | p. 359 |
| Employment Correspondence | p. 388 |
| Web Pages | p. 425 |
| Technical Definitions | p. 439 |
| Technical Descriptions and Specifications | p. 462 |
| Instructions and Procedures | p. 490 |
| Proposals | p. 522 |
| Formal Analytical Reports | p. 560 |
| Front Matter and End Matter in Long Documents | p. 597 |
| Oral Presentations | p. 608 |
| Resources for Writers | p. 633 |
| A Quick Guide to Documentation | p. 634 |
| A Quick Guide to Grammar, Usage, and Mechanics | p. 670 |
| A Casebook: The Writing Process Illustrated | p. 698 |
| Is It Plagiarism? Test Yourself on In-Text (Parenthetical) References | p. 735 |
| Table of Contents provided by Blackwell. All Rights Reserved. |
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