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Information Anxiety 2

Information Anxiety 2 - rev edition

ISBN13: 978-0789724106

Cover of Information Anxiety 2  REV 01 (ISBN 978-0789724106)
ISBN13: 978-0789724106
ISBN10: 0789724103

Cover type: Paperback
Edition: REV 01
Copyright: 2001
Publisher: Que
Published: 2001
International: No

List price: $29.99

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Information Anxiety 2 - REV 01 edition

ISBN13: 978-0789724106

Richard Saul Wurman

ISBN13: 978-0789724106
ISBN10: 0789724103

Cover type: Paperback
Edition: REV 01
Copyright: 2001
Publisher: Que
Published: 2001
International: No

A follow up to the first edition, Information Anxiety 2 teaches critical lessons for functioning in today's Information Age. In this new book, Wurman examines how the Internet, desktop computing, and advances in digital technology have not simply enhanced access to information, but in fact have changed the way we live and work. In examining the sources of information anxiety, Wurman takes an in-depth look at how technological advances can hinder understanding and influence how business is conducted.

Table of Contents


1. Information Anxiety in the Internet Age

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The Age Of Also
Bit Literacy
The Rise Of The Prosumer
Alterations On The Information Landscape
Plugged In Or Plugged Up? Warp-Speed Rules
The Internet Is The Great Equalizer
The Non-Information Explosion
Forms Of Information Anxiety
The Greatest Teaching Is Permission-Giving
Clarification, Not Simplification
The Ted Conference
Order Doesn't Equal Understanding
Access Is The Antidote To Anxiety

2. The Business of Understanding

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Ode To Ignorance
An Overview Of Understanding
Aesthetic Seductions
Just The Facts, Please
Personal Table Of Contents
Guide To The Internet
Latch: The Five Ultimate Hat Racks
Vantage Points
Classifying Lassie: The Dog Story
The Space Between Things
The Smart Yellow Pages® And Beyond
Mexican Yellow Pages Project
In The Beginning Is The End

3. Land Mines in the Understanding Field

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Polka Dots On An Edsel
Traps, Diseases, And Malaises
Look Out For These Instructors
Instruction-Takers Guaranteed To Get It Wrong
Management Style Versus Work Style
These Combinations Work Well Together
These Combinations Spell Trouble
Drawing The Line
What You Take For Granted You Cannot Improve

4. An Age of Connections: Integrated Messages

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Making Your Own Connections First
Remembering What It's Like Not To Know
Creating Interest
Interest Requirements
Savvy Companies Drive Connection Opportunities
Channel Conflict
Design In The Digital Age
Quality Check For Your Information Connection
Connecting Your Messages

5. The Structure of Conversation

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Mapping Conversation
Conversation As A Transaction
Conversation With An Inanimate Object
Let's Make A Deal-Bartering As Conversation
Newspapers As A Conversation
Everything Takes Place Someplace
The Evolution Of The Classified Ad
Complexity Doesn't Necessarily Mean Confusion
How To Make Information Less Threatening
The Architecture Of Instructions

6. Talk is Deep

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The Lost Art Of Conversation
The Art Of Listening
What The Tech Industry Can Learn From Oprah
Putting Velcro On Facts
Word Of Mouth
The Art Of Promotion
Designing For Word Of Mouth
Attracting Attention In This Sea Of Information
Dangers Of Customization
Filters Of Your Choosing
The First Conversation
An Understanding Model

7. There is Always a Question

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Teaching With Questions
The First Question: What Do You Do? Top-Secret Mission Statements
What Is Your Company Story? My Story: Moments When My Life Changed
Finding The Right Questions
The Story Of Understanding Usa
Making America Understandable To Americans
The Right To Copy
Answering Questions Equals Usability
20th Century Civilian War Casualties By Country
Population Distribution
Becoming President
Federal Income/Federal Expenses
The Ubiquitous Question
Finding Out What You Want To Know

8. Finding Things

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Maps As Metaphors
Concept Map Of Searching The Internet
Types Of Information: The Five Rings
Flying Through Information
See & Go Manifesto
Tools For Searching The Internet
Starting With Search Engines
Beyond Search Engines
Making A Global Information Locator Service By Eliot Christian
My Dream

9. Beyond Personalities

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Condemned To Mahogany Row
Nearer To God Are We
Group Vs
Individual Goals-Them Against Me
Missing The Obvious
Promotion: A Deadly Reward
The Competitive Dredge
Information Is Not The Final Product
Instructions Are Not The Goal
What Do Managers Manage? Attitude Overhaul

10. Empowerment: The Word of the New Century

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The Agreement
To Obey Or Not To Obey? Sphere Of Vision
What Good Is Empowerment? Just Say Yes

11. Instructions: The Driver of Conversation

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The Power Of Instructions
Instructions Are Everywhere
Better Instructions Mean Better Communications
All Gaul Is Divided Into Three Parts
Building Blocks Of Actionable Instructions
Objective: What's The Destination? Purpose: For What Reason? Core: What's The Procedure To Follow? Surrogate Fingers
Time: What's The Duration? Expectation: What Can I Anticipate Along The Way? Failure: How Do I Recognize An Error? The Road To Everywhere
Relative And Absolute Instructions
The Treasure Hunt Approach

12. Talking on the Job: Seeing Instructions in the Context of Work

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Perception Gap
Seeing Labor As People
Instructions Will Become Even More Important
Fear And Loathing In The Office
Let Them Make Mistakes
Which Way To The Executive Suite? High-Tech Skills Required
Duties Once Removed
Glocalization: Tailoring Products To Markets

13. Education is to Learning as Tour Groups are to Adventure

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Gin-Rummy Memory
Sacred Bull Fighting
Seeing, Hearing, Expressing
Fear Of Learning
Defensive Expenditures
Learning About Learning
Learning Fantasies
Parallel Learning
Terror And Confidence
Information Ownership

14. Learning is Remembering What You're Interested in

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Interest Connections
Discriminating Between Interests And Obligations
Access® Guides
Getting Permission To Learn
The Importance Of Being Interested

15. You Only Learn Things Relative to Something You Understand

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Motivating Models
Theme And Variations
Learning Means Making Connections
How Big Is An Acre? The Numbers Game
Say I Do, Or Die
Making Sense Of Numbers
Slicing The Pie: The Nature Of Recreation
Comparing Components
The Joy Of Discovery

16. Hailing, Failing, and Still Sailing

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An Ode To Error
Proper Management Of Failure Breeds Success
You Won't Believe What Went Wrong
The Breaking Point
Museum Of Failure Is Overnight Success
Some Of My Failures

17. Designing Your Life

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Doing What You Want To Do Each Day
Terminal Fame
Beyond Money
Tops Books
Deciding What To Do With Your Life
Our Lives And Our Times
What I Do Isn't Work
Design In The Driver's Seat
Empowering Consumers
Indulgence Versus Guilt

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