Summary: INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture perceptions and personal agendas -- are discussed and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts build relationships with clients and employees and adapt to main ...show moretain a competitive edge are discussed. Self-analysis questions presented throughout the text target interpersonal listening skills while case studies and role plays demonstrate the application of listening strategies in the organizational environment. ...show lessEdition/Copyright: 2ND 09
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