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Interpersonal Communication: Listening and Responding - 2nd edition

Interpersonal Communication: Listening and Responding (ISBN10: 0324584164; ISBN13: 9780324584165)
ISBN13: 978-0324584165
ISBN10: 0324584164

Summary: INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture perceptions and personal agendas -- are discussed and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts build relationships with clients and employees and adapt to main
tain a competitive edge are discussed. Self-analysis questions presented throughout the text target interpersonal listening skills while case studies and role plays demonstrate the application of listening strategies in the organizational environment.
...show more
Summary: INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture perceptions and personal agendas -- are discussed and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts build relationships with clients and employees and adapt to maintain a competitive edge are discussed. Self-analysis questions presented throughout the text target interpersonal listening skills while case studies and role plays demonstrate the application of listening strategies in the organizational environment. ...show less

Edition/Copyright: 2ND 09
Cover:
Publisher: South-Western Publishing Co.
Year Published: 2009
International: No

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