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Interpersonal Communication: Listening and Responding

Interpersonal Communication: Listening and Responding - 2nd edition

ISBN13: 978-0324584165

Cover of Interpersonal Communication: Listening and Responding 2ND 09 (ISBN 978-0324584165)
ISBN13: 978-0324584165
ISBN10: 0324584164
Cover type:
Edition/Copyright: 2ND 09
Publisher: South-Western Publishing Co.
Published: 2009
International: No

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Interpersonal Communication: Listening and Responding - 2ND 09 edition

ISBN13: 978-0324584165

James S. O'Rourke and Sandra D. Collins

ISBN13: 978-0324584165
ISBN10: 0324584164
Cover type:
Edition/Copyright: 2ND 09
Publisher: South-Western Publishing Co.

Published: 2009
International: No
Summary

INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture perceptions and personal agendas -- are discussed and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts build relationships with clients and employees and adapt to maintain a competitive edge are discussed. Self-analysis questions presented throughout the text target interpersonal listening skills while case studies and role plays demonstrate the application of listening strategies in the organizational environment.

Table of Contents

1. Listening.

2. Listening Barriers.

3. Interpersonal Interactions with Specific Goals.

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