Interpersonal Conflict - 8th edition

Wm. Wilmot is Professor of Communication at the University of Montana and is a practicing organizational mediator and conflict manager.

Joyce L. Hocker, a practicing family mediator and conflict manager, is a psychotherapist in Missoula, Montana.

Preface
Acknowledgements
Part One: Conflict Components
Chapter 1: The Nature of Conflict

Chapter 2: Perspectives on Conflict

Chapter 3: Interests and Goals

Chapter 4: Power in Conflict

Chapter 5: Styles and Tactics


Part Two: Intervention

Chapter 6: Emotions in Conflict

Chapter 7: Mapping Your Conflicts

Chapter 8: Interpersonal Negotiation

Chapter 9: Third-Party Intervention

Chapter 10: Forgiveness and Reconciliation
Appendix
References
Name Index
Subject Index

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