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Listening and Responding : Managerial Communication Series

Listening and Responding : Managerial Communication Series - 06 edition

ISBN13: 978-0324301670

Cover of Listening and Responding : Managerial Communication Series 06 (ISBN 978-0324301670)
ISBN13: 978-0324301670
ISBN10: 0324301677
Cover type: Paperback
Edition/Copyright: 06
Publisher: South-Western Publishing Co.
Published: 2006
International: No

List price: $75.50

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Listening and Responding : Managerial Communication Series - 06 edition

ISBN13: 978-0324301670

Sandra D. Collins and James S. O'Rourke

ISBN13: 978-0324301670
ISBN10: 0324301677
Cover type: Paperback
Edition/Copyright: 06
Publisher: South-Western Publishing Co.

Published: 2006
International: No
Summary

This text, written by Sandra D. Collins, explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening, including culture, perceptions, and personal agendas are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.

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