ISBN13:978-0618607723 ISBN10: 0618607722 This edition has also been released as: ISBN13: 978-0618732012 ISBN10: 0618732012
Summary: Now in its tenth edition, Management continues to offer a practical, student-oriented approach to four central themes: change, diversity, ethics, and globalization. Author Robert Kreitner relies on more than 30 years of research and teaching experience to ensure that students gain a solid understanding of management principles. In addition to coverage of timely and relevant issues such as corporate responsibility, the text promotes skill development through hands-on ...show moreexercises and team-building activities.
With all data and examples updated to reflect current trends, the Tenth Edition integrates issues from popular culture and media, putting topics in context and engaging students. A range of pedagogical features--including in-text and video cases, Internet activities, and interactive annotations--support students as they prepare for the rigors of contemporary management.
New! The Tenth Edition includes coverage of emerging research and hot-button topics, including Wilson's managerial skills profile; the implications of "cultural intelligence"; new research on how people rationalize unethical conduct; and the role of Web logs ("blogs").
New! Test Prepper self-quizzes at the end of each chapter include true/false and multiple-choice questions (with answers at the end of the book).
New! The Eduspace online learning tool pairs the widely recognized resources of Blackboard with quality, text-specific content from Houghton Mifflin. Eduspace makes it easy for instructors to create all or part of a course online. Classroom Response System ("clicker") content, homework exercises, tests, tutorials, and supplemental study materials all come ready-to-use. Instructors can choose to use the content as is, modify it, or even add their own.
New! Part-ending Managers-in-Action video cases focus on high-profile managers and the challenges they face concerning project management, training, and other issues. New cases examine global diversity at Hewlett-Packard, planning and decision making at Percy Inn, and the management of human capital at Accenture.
New! All chapter-opening cases, 16 chapter-closing cases, and 14 boxed features are new to this edition. Other popular features have been retained and completely updated, including How-to-Do-It instructions, summaries, terms, Hands-On Exercises, and Internet Exercises.
Updated! Managing Diversity features highlight the importance of diversity in the workplace. New coverage includes religion in the workplace, biased decision making, and a Native American's vision for a better future.
Updated! Management Ethics boxes, which focus on the importance of ethical decision making, cover issues such as the "two faces" of Wal-Mart, keeping blogs in check, and hardball organizational politics.
Updated! The Global Manager boxes examine the role managers play in a world that is shrinking rapidly. Several new examples aid in preparing students to meet this role by introducing them to current issues and strategies, such as a global supply-chain crisis at Dell, culture and the perception of planning and control, and risk management at BMW.
The Changing Workplace: Can the 10-Day Sofa Save American Jobs? Management Defined Management Ethics: PNC Financial Services Recycles its Old Building What Do Managers Do? Learning to Manage Small-Business Management Skills & Tools: Career Tips for Today's and Tomorrow's Managers Closing Case: The Studious Entrepreneur Behind Staples
2. The Evolution of Management Thought
The Changing Workplace: CEO Carol Bartz: High-Tech Survivor The Practice and Study of Management The Universal Process Approach The Operational Approach The Behavioral Approach The Systems Approach The Global Manager: Toyota Speeds Up Delivery with New Build-to-Order System The Contingency Approach The Era of Management by Best Seller: Proceed with Caution Skills & Tools: Recommended Periodicals for Staying Current in the Field of Management Closing Case: History Matters at This Wisconsin Boat Builder
3. The Changing Environment of Management
The Changing Workplace: Home Depot Goes Old School The Social Environment Managing Diversity: Networking Is a Powerful Tool for Black Corporate Directors The Political-Legal Environment The Economic Environment The Technological Environment Skills & Tools: How Business Leaders Can Help Women Break the Glass Ceiling Closing Case: Meet Emma--AMD's Computer for the Masses
4. International Management and Cross-Cultural Competence
The Changing Workplace: MTV's Formula for Success in India Global Organizations for a Global Economy Toward Greater Global Awareness and Cross-Cultural Competence Managing Diversity: Dealing with Religion in the U.S. Workplace Comparative Management Insights Staffing Foreign Positions Skills & Tools: Competencies You Need to Develop to Work Effectively in a Foreign Culture Closing Case: Tell the Kids We're Moving to Kenya
5. Management's Social and Ethical Responsibilities
The Changing Workplace: A Kinder, Gentler General Electric? Social Responsibility: Definition and Perspectives Toward Greater Social Responsibility The Ethical Dimension of Management Encouraging Ethical Conduct Management Ethics: MBAs Majoring in Morality Skills & Tools: An International Code of Ethics Closing Case: The Housewife Who Got Up Off the Couch Video Skill Builders: 1A Milton Rodriguez, the Passionate Entrepreneur; 1B Hewlett-Packard Leverages Global Diversity
6. The Basics of Planning and Project Management
The Changing Workplace: Plan B (and C and D and...) Coping with Uncertainty The Essentials of Planning The Global Manager: Culture Affects How Planning and Control Are Perceived: Russian Versus Western Views Management by Objectives and Project Planning Graphical Planning/Scheduling/Control Tools Break-Even Analysis Skills & Tools: Ten Common Errors to Avoid When Writing a Plan for a New Business Closing Case: Ford's Hybrid SUV Team Races to the Finish
7. Strategic Management
The Changing Workplace: Starbucks Tries to Hum a New Strategic Tune Strategic Management = Strategic Planning + Implementation + Control Thinking Strategically (Including E-Business Strategies) The Global Manager: A BMW Minivan? The German Automaker's Risky Mass-with-Class Strategy The Strategic Management Process Strategic Implementation and Control Forecasting Skills & Tools: Reengineering: Strong Medicine for Strategic Ills Closing Case: Sally Jewel's Market-Driven Strategy at REI
8. Decision Making and Creative Problem Solving
The Changing Workplace: A Number Cruncher Hits a Career Home Run with the Dodgers Challenges for Decision Makers Managing Diversity: Are You a Biased Decision Maker? Making Decisions Group-Aided Decision Making: A Contingency Perspective Managerial Creativity Creative Problem Solving Skills & Tools: How to Construct a Fishbone Diagram Closing Case: Creativity Drives Canada's Cirque du Soleil Video Skill Builders: 2A Mary Guerrero-Pelzel, Contractor; 2B Planning and Decision Making at Percy Inn
The Changing Workplace: Is Southwest Airlines a Victim of Its Own Success? What Is an Organization? Organization Charts Contrasting Theories of Organization Organizational Effectiveness Management Ethics: The Two Faces of Wal-Mart Organizational Cultures Skills & Tools: How to Build Your Organization's Learning Capability Closing Case: A Country Called Microsoft
10. Organizing in the Twenty-First Century
The Changing Workplace: Business NOT as Usual at W. L. Gore: Contingency Design The Global Manager: A Globe-Trotting Organizational Thinker Looks at the Future of Work Organizations Basic Structural Formats Contingency Design Alternatives Effective Delegation The Changing Shape of Organizations Skills & Tools: If You Want to Be Delegated Important Duties, Then Demonstrate a Lot of Initiative Closing Case: A Virtually Great New Business for UPS
11. Human Resource Management
The Changing Workplace: How the Container Store Finds Employees Who Fit Human Resource Strategy: A People-Centered Approach Recruitment and Selection Managing Diversity: Diversity Goes Global Performance Appraisal Training Contemporary Human Resource Challenges and Problems Skills & Tools: How to Handle the Job Interview Successfully Closing Case: How UPS Delivers Objective Performance Appraisals
12. Communicating in the Internet Age
The Changing Workplace: Communication Is Key For Motorola's New CEO The Communication Process Dynamics of Organizational Communication Management Ethics: Keeping Blogs in Check Communication Problems and Promises in the Internet Age Becoming a Better Communicator Skills & Tools: Harvard's Sarah McGinty Tells How to Develop Your Speaking Style Closing Case: Don't Just Check the Box Video Skill Builders: 3A Organization Structures at Green Mountain Coffee Roasters; 3B Managing Human Capital at Accenture
13. Motivating Job Performance
The Changing Workplace: Pat McGovern Motivates Through Respect Motivation Theories The Global Manager: Paying Employees to Go on a Global Search for Self-Actualization Motivation Through Job Design Motivation Through Rewards Motivation Through Employee Participation Motivation Through Quality-of-Work-lLife Programs Skills & Tools: Stress Management 101 Closing Case: Employee Involvement = Loyalty at Genencor
14. Group Dynamics and Teamwork
The Changing Workplace: Do Business and Friendship Mix in the Workplace? Fundamental Group Dynamics Group Development Organizational Politics Management Ethics: How Do You Feel About Organizational Politics Conformity and Groupthink Teams, Teamwork, and Trust Skills & Tools: How to Use Cooperative Conflict to Avoid Groupthink Closing Case: Thirteen Time Zones Can't Keep Lucent's Virtual Team from Succeeding
15. Influence, Power, and Leadership
The Changing Workplace: "eBay's Secret Weapon: CEO Meg Whitman" Influence Tactics in the Workplace Power Leadership Managing Diversity: Putting to Work What You've Learned By Using "Practical Intelligence" and Becoming a "Servant Leader" Mentoring Behavior Modification Skills & Tools: Putting the Empowerment Puzzle Together Closing Case: Business NOT as Usual at W. L. Gore: Part 2
16. Change, Conflict, and Negotiation
The Changing Workplace: What CEO Anne M. Mulcahy Learned from Turning Around Xerox Change: Organizational and Individual Perspectives Overcoming Resistance to Change Making Change Happen Managing Diversity: Tempered Radicals as Everyday Leaders Managing Conflict Negotiating Skills & Tools: How to Express Anger Closing Case: A Doctor's Prescription for Cutting Health-Care Costs Video Skill Builders: 4A Alternative Work Arrangements at Hewlett-Packard; 4B Entrepreneur Leadership
17. Organizational Control and Quality Improvement
The Changing Workplace: McDonald's Keeps Cooking Despite Tough Times Fundamentals of Organizational Control Crisis Management The Global Manager: How Dell Survived a Global Supply Chain Crisis The Quality Challenge An Introduction to Total Quality Management (TQM) Deming Management Skills & Tools: How to Avoid a Public Relations Nightmare in a Crisis Closing Case: It's All About the Shoes Video Skill Builders: 5A Finagle A Bagel's Management, Organization, and Production Finesse; 5B Training a Sales Employee at REI
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