Management - 12th edition

Robert Kreitner
Robert Kreitner, Ph.D., is a Professor Emeritus of Management at Arizona State University. After a 26-year career at ASU, Dr. Kreitner was named to the W. P. Carey School of Business Faculty Hall of Fame. Dr. Kreitner was born in Buffalo, New York. After a four-year enlistment in the U.S. Coast Guard, including service in Antarctica aboard the icebreaker Eastwind, he attended the University of Nebraska-Omaha on a football scholarship. He was a co-captain his senior year and received the Alumni Association's Scholar-Athlete Award. Dr. Kreitner received bachelors and master's degrees in business from UNO in 1970 and 1971 and a Ph.D. in business from the University of Nebraska-Lincoln in 1974. He has taught at UNO, UNL, Western Illinois University, Thunderbird, and ASU. Dr. Kreitner also has taught in Micronesia, Albania, and Switzerland. Dr. Kreitner is the author or co-author of seven college textbooks that have been through a total of 31 editions since 1975. His management and organizational behavior books are leaders in their field and have been translated into Spanish, French, Italian, and Mandarin Chinese. He continues to pursue his passion for learning and teaching by working on new editions of his textbooks. Among his consulting and management development clients have been American Express, Nazarene School of Large Church Management, Ford Motor Company, SABRE Computer Services, Honeywell, Motorola, Salt River Project, Amdahl, the Hopi Indian nation, State Farm Insurance, Goodyear Aerospace, Doubletree Hotels, Bank One-Arizona, Caterpillar, and U.S. Steel. Dr. Kreitner and his wife Margaret, a Nebraska native who is a retired Intel Corp. manager, live in Phoenix with their two cats, Yahoo and Sweetie Pie, and enjoy hiking, world travel, and fishing in Alaska. His other leisure pursuits are exercising, attending sports events at ASU, tree planting and tending, and wood carving. He has been a Habitat for Humanity volunteer.

Carlene Cassidy
Carlene M. Cassidy, founder of Anne Arundel Community College's Entrepreneurial Studies Institute, has over 20 years of experience in business, management, and information systems. She has worked in a variety of industries, including health care, retail, computer information systems, and education. Prior to becoming a Business Management professor at Anne Arundel Community College, she was a partner and Chief Operating Officer for a multi-million-dollar regional computer consulting firm and launched several start-ups. Ms. Cassidy is frequently invited to speak at corporate events, conferences, and other colleges and universities. In addition to her inspiring and motivational presentations, she has experience teaching a variety of business and technology subjects in both college and corporate environments. Her specialty areas include Entrepreneurship, Leadership, Management, Supervision, Strategic Planning, Business Communication, and Computer Information Systems. Ms. Cassidy received the 2009 Entrepreneurship Faculty of the Year Award from the National Association for Community College Entrepreneurship. She also received Anne Arundel Community College Student Association's highest honor, the Distinguished Service Award, and she was the 2008 Faculty Advisor of the Year. She is a YWCA Tribute to Women in Industry Honoree, and she has been included multiple times in the Who's Who Among American Teachers. Ms. Cassidy is co-author of a new textbook: Supervision: Setting People Up For Success, 1st Edition (© 2010 South-Western Cengage Learning). In her spare time she volunteers her services to the community by serving on multiple non-profit boards of directors and committees. She has a Bachelor of Science Degree in Health Services Administration from Providence College and a Master of Science Degree in Information Systems and Telecommunications from Johns Hopkins University.

Part I: THE MANAGEMENT CHALLENGE.
1. Managers and Entrepreneurs.
2. The Evolution of Management Thought.
3. The Changing Environment of Management: Diversity, Global Economy, and Technology.
4. International Management and Cross-Cultural Competence.
5. Management's Social and Ethical Responsibilities.
Part II: PLANNING AND DECISION MAKING.
6. The Basics of Planning and Project Management.
7. Strategic Management: Planning for Long-Term Success.
8. Decision Making and Creative Problem Solving.
Part III: ORGANIZING, MANAGING HUMAN RESOURCES, AND COMMUNICATING.
9. Organizations: Effectiveness, Design, and Cultures.
10. Human Resource Management.
11. Communicating in the Internet Age.
Part IV: MOTIVATING AND LEADING.
12. Motivating Job Performance.
13. Group Dynamics and Teamwork.
14. Influence, Power, and Leadership.
15. Change, Conflict, and Negotiation.
Part V: ORGANIZATIONAL CONTROL PROCESSES.
16. Organizational Control and Quality Improvement.