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Managing Front Office Operations - With Access

Managing Front Office Operations - With Access - 8th edition

ISBN13: 978-0866123860

Cover of Managing Front Office Operations - With Access 8TH 09 (ISBN 978-0866123860)
ISBN13: 978-0866123860
ISBN10: 0866123865
Cover type: Paperback
Edition/Copyright: 8TH 09
Publisher: Educational Institute of Am. Hotel & Motel Assoc.
Published: 2009
International: No

List price: $109.50

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Managing Front Office Operations - With Access - 8TH 09 edition

ISBN13: 978-0866123860

Michael L. Kasavana and Richard M. Brooks

ISBN13: 978-0866123860
ISBN10: 0866123865
Cover type: Paperback
Edition/Copyright: 8TH 09
Publisher: Educational Institute of Am. Hotel & Motel Assoc.

Published: 2009
International: No
Summary

This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

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