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Managing Front Office Operations - With Access - 8th edition

Managing Front Office Operations - With Access (ISBN10: 0866123865; ISBN13: 9780866123860)
ISBN13: 978-0866123860
ISBN10: 0866123865

This edition has also been released as:
ISBN13: 978-0133097108
ISBN10: 0133097102

Summary: This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for aut
omated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.
...show more
Summary: This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel. ...show less

Edition/Copyright: 8TH 09
Cover:
Publisher: Educational Institute of Am. Hotel & Motel Assoc.
Year Published: 2009
International: No



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