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Managing Front Office Operations

Managing Front Office Operations - 5th edition

ISBN13: 978-0866121798

ISBN13: 978-0866121798
ISBN10: 086612179X
Cover type:
Edition/Copyright: 5TH 98
Publisher: Educational Institute of Am. Hotel & Motel Assoc.
Published: 1998
International: No

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Managing Front Office Operations - 5TH 98 edition

ISBN13: 978-0866121798

Michael L. Kasavana and Richard M. Brooks

ISBN13: 978-0866121798
ISBN10: 086612179X
Cover type:
Edition/Copyright: 5TH 98
Publisher: Educational Institute of Am. Hotel & Motel Assoc.

Published: 1998
International: No
Summary

Fifth edition Use this industry-built, best-selling text to show your students how to achieve maximum quality and efficiency in the front office. From the world of hotels to the guest cycle and front office management, new case studies and current real-world examples help students learn : the role of each staff member in maintaining high-quality service ; secrets to keeping the front office profitable ; guest safety and key control guidelines that must be part of daily procedures ; the impact of the latest technology. By more than two to one, managers say front office is the department that can be most improved by training. Make sure that your graduates are prepared to handle the challenge of managing this crucial department.

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