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Managing Front Office Operations

Managing Front Office Operations - 7th edition

ISBN13: 978-0866122658

Cover of Managing Front Office Operations 7TH 05 (ISBN 978-0866122658)
ISBN13: 978-0866122658
ISBN10: 0866122656
Cover type:
Edition: 7TH 05
Copyright: 2005
Publisher: Educational Institute of Am. Hotel & Motel Assoc.
Published: 2005
International: No

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Managing Front Office Operations - 7TH 05 edition

ISBN13: 978-0866122658

Michael L. Kasavana and Richard M. Brooks

ISBN13: 978-0866122658
ISBN10: 0866122656
Cover type:
Edition: 7TH 05
Copyright: 2005
Publisher: Educational Institute of Am. Hotel & Motel Assoc.
Published: 2005
International: No
Summary

The revision of this EI bestseller reflects the increased role of technology in front office operations, with a new chapter on e-commerce and a chapter-length appendix on basic Internet concepts. There is also a new appendix outlining strategies and action steps for what to do when technology fails and you have to fall back on manual operations. There are 14 new case studies, new exhibits, and updated content in every chapter.

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Cover of Managing Front Office Operations 8th edition

Managing Front Office Operations - 8th edition

ISBN13: 978-0866123389
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