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Managing Front Office Operations

Managing Front Office Operations - 7th edition

Managing Front Office Operations - 7th edition

ISBN13: 9780866122658

ISBN10: 0866122656

Managing Front Office Operations by Michael L. Kasavana and Richard M. Brooks - ISBN 9780866122658
Edition: 7TH 05
Copyright: 2005
Publisher: Educational Institute of Am. Hotel & Motel Assoc.
Published: 2005
International: No
Managing Front Office Operations by Michael L. Kasavana and Richard M. Brooks - ISBN 9780866122658

ISBN13: 9780866122658

ISBN10: 0866122656

Summary

The revision of this EI bestseller reflects the increased role of technology in front office operations, with a new chapter on e-commerce and a chapter-length appendix on basic Internet concepts. There is also a new appendix outlining strategies and action steps for what to do when technology fails and you have to fall back on manual operations. There are 14 new case studies, new exhibits, and updated content in every chapter.

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