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Managing Front Office Operations - 7th edition

Managing Front Office Operations (ISBN10: 0866122656; ISBN13: 9780866122658)
ISBN13: 978-0866122658
ISBN10: 0866122656

The revision of this EI bestseller reflects the increased role of technology in front office operations, with a new chapter on e-commerce and a chapter-length appendix on basic Internet concepts. There is also a new appendix outlining strategies and action steps for what to do when technology fails and you have to fall back on manual operations. There are 14 new case studies, new exhibits, and updated content in every chapter.

Edition/Copyright: 7TH 05
Cover:
Publisher: Educational Institute of Am. Hotel & Motel Assoc.
Year Published: 2005
International: No

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