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Managing Human Behavior in Public and NonProfit Organizations

Managing Human Behavior in Public and NonProfit Organizations - 2nd edition

ISBN13: 978-1412956673

Cover of Managing Human Behavior in Public and NonProfit Organizations 2ND 09 (ISBN 978-1412956673)
ISBN13: 978-1412956673
ISBN10: 1412956676
Cover type:
Edition/Copyright: 2ND 09
Publisher: Sage Publications, Inc.
Published: 2009
International: No

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Managing Human Behavior in Public and NonProfit Organizations - 2ND 09 edition

ISBN13: 978-1412956673

Robert B. Denhardt

ISBN13: 978-1412956673
ISBN10: 1412956676
Cover type:
Edition/Copyright: 2ND 09
Publisher: Sage Publications, Inc.

Published: 2009
International: No
Summary

Organizational Behavior in Public Administration is the first core textbook specifically written for the management and organizational behavior course taught in undergraduate and graduate programs in public administration, particularly in Masters in Public Administration (MPA) programs. "Designed to help students develop the skills and understanding they need in order to become effective and responsible public managers, the book covers all of the essential topics in management and organizational behavior from the perspective of public and non-profit management. It focuses on the importance of understanding the behavior, motivations, and actions of individuals in the public service and the distinctiveness of management and leadership in public organizations. Action-oriented, the book is filled with cases, self-assessment exercises, simulations, and evaluative instruments.

Features and Benefits
--Helps students develop a thorough understanding of the distinct character of public service and the basic issues that affect behavior in public organizations
--Enhances understanding of the value of analyzing management problems from the standpoint of the individual and how that perspective can augment action and analysis at the organizational level
--Increases student's understanding of core behavioral principles upon which personal, interpersonal, and public leadership skills are based
--Fosters competency in critical management and leadership skills including communication, motivation, teamwork, group dynamics, and decision-making
--Enables students to learn both cognitively and experientially through the use of cases, self-assessment exercises, simulations, and evaluative instruments

Author Bio

Maria P. Aristigueta is Professor and Director of the School of Urban Affairs and Public Policy, and Policy Scientist in the Institute of Public Administration at the University of Delaware. Her teaching and research interests are primarily in the areas of public sector management and include performance measurement, strategic planning, civil society, and organizational behavior. She is the author of Managing for Results in State Government, co-author of Managing Behavior in Public and Non-Profit Organizations, and co-editor of the International Handbook of Practice-Based Performance Management.

Robert B. Denhardt is Lincoln Professor of Leadership and Ethics, Director of the School of Public Affairs at Arizona State University, and Visiting Scholar at the University of Delaware. Dr. Denhardt is a Past President of the American Society for Public Administration and a member of the National Academy of Public Administration. Dr. Denhardt has published eighteen books, including The Dance of Leadership, The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations, Theories of Public Organization, Public Administration: An Action Orientation, In the Shadow of Organization, The Pursuit of Significance, Executive Leadership in the Public Service, The Revitalization of the Public Service, and Pollution and Public Policy.

Janet V. Denhardt is Professor of Public Administration in the School of Public Affairs at Arizona State University. Her teaching and research interests focus on organization theory, organizational behavior, and leadership. Her most recent book, The Dance of Leadership, was preceded by The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations and Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service. Prior to joining the faculty at Arizona State, Dr. Denhardt taught at Eastern Washington University and served in a variety of administrative and consulting positions.

Table of Contents

Table of Contents

1 Organizational Behavior as a Way of Thinking and Acting 1

2 Knowing and Managing Yourself 17

3 Fostering Creativity 55

4 Managing Stress 83

5 Decision Making 111

6 Motivating Yourself and Others 141

7 Leadership in Public Organizations 167

8 Power and Organizational Politics 207

9 Communicating Effectively With Others 237

10 Working in Groups and Teams 279

11 Managing Conflict 311

12 Organizational Change 335

13 Representing the Organization "On the Outside" 373

14 Managing Behavior in the Public Interest 405

References 417

Index 441

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