Managing Human Behavior In Public And Nonprofit Organizations - 2nd edition

Maria P. Aristigueta is Professor and Director of the School of Urban Affairs and Public Policy, and Policy Scientist in the Institute of Public Administration at the University of Delaware. Her teaching and research interests are primarily in the areas of public sector management and include performance measurement, strategic planning, civil society, and organizational behavior. She is the author of Managing for Results in State Government, co-author of Managing Behavior in Public and Non-Profit Organizations, and co-editor of the International Handbook of Practice-Based Performance Management.

Robert B. Denhardt is Lincoln Professor of Leadership and Ethics, Director of the School of Public Affairs at Arizona State University, and Visiting Scholar at the University of Delaware. Dr. Denhardt is a Past President of the American Society for Public Administration and a member of the National Academy of Public Administration. Dr. Denhardt has published eighteen books, including The Dance of Leadership, The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations, Theories of Public Organization, Public Administration: An Action Orientation, In the Shadow of Organization, The Pursuit of Significance, Executive Leadership in the Public Service, The Revitalization of the Public Service, and Pollution and Public Policy.

Janet V. Denhardt is Professor of Public Administration in the School of Public Affairs at Arizona State University. Her teaching and research interests focus on organization theory, organizational behavior, and leadership. Her most recent book, The Dance of Leadership, was preceded by The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations and Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service. Prior to joining the faculty at Arizona State, Dr. Denhardt taught at Eastern Washington University and served in a variety of administrative and consulting positions.

Table of Contents

1 Organizational Behavior as a Way of Thinking and Acting 1

2 Knowing and Managing Yourself 17

3 Fostering Creativity 55

4 Managing Stress 83

5 Decision Making 111

6 Motivating Yourself and Others 141

7 Leadership in Public Organizations 167

8 Power and Organizational Politics 207

9 Communicating Effectively With Others 237

10 Working in Groups and Teams 279

11 Managing Conflict 311

12 Organizational Change 335

13 Representing the Organization "On the Outside" 373

14 Managing Behavior in the Public Interest 405

References 417

Index 441