EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals
Search
Managing Quality - Text Only

Managing Quality - Text Only - 2nd edition

ISBN13: 978-0131018181

Cover of Managing Quality - Text Only 2ND 04 (ISBN 978-0131018181)
ISBN13: 978-0131018181
ISBN10: 0131018183
Cover type:
Edition/Copyright: 2ND 04
Publisher: Prentice Hall, Inc.
Published: 2004
International: No

List price: $117.95

USED
Sold Out
FREE Shipping on $25+
  • Ships Today
  • 30-Day Returns
  • Condition: Very Good
Sold Out
rental
$9.99
Save $107.96 (92%)


Ships from $5.99
  • Free Return Shipping
  • Due back 12/18/2015
  •  
More Shipping Options

Managing Quality - Text Only - 2ND 04 edition

ISBN13: 978-0131018181

S. Thomas Foster

ISBN13: 978-0131018181
ISBN10: 0131018183
Cover type:
Edition/Copyright: 2ND 04
Publisher: Prentice Hall, Inc.

Published: 2004
International: No
Summary

For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering.

This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.

Author Bio

Foster, S. Thomas : Boise State University

Table of Contents

I. UNDERSTANDING QUALITY CONCEPTS.

1. Differing Perspectives on Quality.
2. Quality Theory.
3. Global Quality and Quality Standards.


II. QUALITY THEORY.

4. Strategic Quality Planning.
5. The Voice of the Customer.
6. The Voice of the Market.
7. Quality in Product and Process Design.
8. Designing Quality Services.
9. Managing Supplier Quality in the Supply Chain.


III. IMPLEMENTING QUALITY.

10. The Tools of Quality.
11. Managing Quality Improvement Teams and Projects.
12. Statistically Based Quality Improvement for Variables.
13. Statistically Based Quality Improvement for Attributes.
14. Six Sigma Management and Tools.

IV. FOREVER IMPROVING THE QUALITY SYSTEM.

15. Managing Learning for Quality Improvement.
16. Implementing and Validating the Quality System.

List price: $117.95
  • Rental
  • $9.99
  • Marketplace
  • From
More Shipping Options