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Managing Quality - With CD - 3rd edition

Managing Quality - With CD (ISBN10: 0131791141; ISBN13: 9780131791145)
ISBN13: 978-0131791145
ISBN10: 0131791141

Summary: For undergraduate or graduate courses in Quality Management.

This text focuses students on how to effectively manage quality. Students must understand their businesses, understand the quality body of knowledge, understand the available tools, and have a method for planning quality improvement based on this knowledge.

New To This Edition
  • Supply chain management is used as a unifying them
    e to help students understand the systems view needed to improve quality.
  • Increased coverage of customer relationship management systems (CRM)
  • Added coverage of Stephen Covey's 8 habits. So many companies have adopted this approach that we felt that students should be familiar with Covey.
  • More emphasis on performance metrics and measurement - how to do it right and how to do it wrong.
  • Section on supply chain strategy.
  • A new discussion on quality management in China - in addition to the U.S., Europe, and Japan.
  • The Baldrige discussion has been updated to the 2005 standard.
  • Cost analysis of warranties - from both the producer's and consumer's perspectives.
  • Service Transaction Analysis topic coverage.
  • New tools such as rainbow charts, spider charts, and dashboarding.
  • Increased discussion of process mapping and extended processing mapping.
  • Replaced QS9000 coverage with an in-depth discussion of ISO/TS 16949 as a model for assessing supplier quality.
  • More discussion of form versus substance in quality implementation. This is needed in a time of quality hucksterism.
  • 50% more Quality Highlights and A Closer Look at Quality boxes.
  • 100% more end of chapter problems.
...show more
Summary: For undergraduate or graduate courses in Quality Management.

This text focuses students on how to effectively manage quality. Students must understand their businesses, understand the quality body of knowledge, understand the available tools, and have a method for planning quality improvement based on this knowledge.

New To This Edition
  • Supply chain management is used as a unifying theme to help students understand the systems view needed to improve quality.
  • Increased coverage of customer relationship management systems (CRM)
  • Added coverage of Stephen Covey's 8 habits. So many companies have adopted this approach that we felt that students should be familiar with Covey.
  • More emphasis on performance metrics and measurement - how to do it right and how to do it wrong.
  • Section on supply chain strategy.
  • A new discussion on quality management in China - in addition to the U.S., Europe, and Japan.
  • The Baldrige discussion has been updated to the 2005 standard.
  • Cost analysis of warranties - from both the producer's and consumer's perspectives.
  • Service Transaction Analysis topic coverage.
  • New tools such as rainbow charts, spider charts, and dashboarding.
  • Increased discussion of process mapping and extended processing mapping.
  • Replaced QS9000 coverage with an in-depth discussion of ISO/TS 16949 as a model for assessing supplier quality.
  • More discussion of form versus substance in quality implementation. This is needed in a time of quality hucksterism.
  • 50% more Quality Highlights and A Closer Look at Quality boxes.
  • 100% more end of chapter problems.
...show less

Edition/Copyright: 3RD 07
Cover: Hardback
Publisher: Prentice Hall, Inc.
Year Published: 2007
International: No

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