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Managing Quality - With CD

Managing Quality - With CD - 3rd edition

ISBN13: 978-0131791145

Cover of Managing Quality - With CD 3RD 07 (ISBN 978-0131791145)
ISBN13: 978-0131791145
ISBN10: 0131791141
Cover type: Hardback
Edition/Copyright: 3RD 07
Publisher: Prentice Hall, Inc.
Published: 2007
International: No

List price: $193.50

Managing Quality - With CD - 3RD 07 edition

ISBN13: 978-0131791145

S. Thomas Foster

ISBN13: 978-0131791145
ISBN10: 0131791141
Cover type: Hardback
Edition/Copyright: 3RD 07
Publisher: Prentice Hall, Inc.

Published: 2007
International: No
Summary

For undergraduate or graduate courses in Quality Management.

This text focuses students on how to effectively manage quality. Students must understand their businesses, understand the quality body of knowledge, understand the available tools, and have a method for planning quality improvement based on this knowledge.

New To This Edition

  • Supply chain management is used as a unifying theme to help students understand the systems view needed to improve quality.
  • Increased coverage of customer relationship management systems (CRM)
  • Added coverage of Stephen Covey's 8 habits. So many companies have adopted this approach that we felt that students should be familiar with Covey.
  • More emphasis on performance metrics and measurement - how to do it right and how to do it wrong.
  • Section on supply chain strategy.
  • A new discussion on quality management in China - in addition to the U.S., Europe, and Japan.
  • The Baldrige discussion has been updated to the 2005 standard.
  • Cost analysis of warranties - from both the producer's and consumer's perspectives.
  • Service Transaction Analysis topic coverage.
  • New tools such as rainbow charts, spider charts, and dashboarding.
  • Increased discussion of process mapping and extended processing mapping.
  • Replaced QS9000 coverage with an in-depth discussion of ISO/TS 16949 as a model for assessing supplier quality.
  • More discussion of form versus substance in quality implementation. This is needed in a time of quality hucksterism.
  • 50% more Quality Highlights and A Closer Look at Quality boxes.
  • 100% more end of chapter problems.

Table of Contents

I. Understanding Quality Concepts

1. Differing Perspectives on Quality
2. Quality Theory
3. Global Quality and International Quality Standards

II. Designing and Assuring Quality

4. Strategic Quality Planning
5. The Voice of the Customer
6. The Voice of the Market
7. Quality in Product and Process Design
8. Designing Quality Services
9. Managing Supply Chain Quality

III. Implementing Quality

10. The Tools of Quality
11. Managing Quality Improvement Teams and Projects
12. Statistically-Based Quality Improvement for Variables
13. Statistically-Based Quality Improvement for Attributes
14. Six Sigma Management and Tools

IV: Forever Improving the Quality System

15. Managing Learning for Quality Improvement
16. Implementing and Validating the Quality System