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Managing Quality - 4th edition

Managing Quality (ISBN10: 0136088503; ISBN13: 9780136088509)
ISBN13: 978-0136088509
ISBN10: 0136088503

This edition has also been released as:
ISBN13: 978-0136088523
ISBN10: 013608852X

Summary: Managing quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement. Differing Perspectives on Quality; Quality Theory; Global Supply Chain Quality and International Quality Standards; Strategic Quality Planning; The Voice of the Customer; The Voice of the Market; Quality and Innovation in Product and Process Design; Designing Quality Services; Managing Supplier Quali ...show morety in the Supply Chain; The Tools of Quality; Statistically Based Quality Improvement for Variables; Statistically Based Quality Improvement for Attributes; Six-Sigma Management and Lean Tools; Managing Quality Improvement Teams and Projects; Implementing and Validating the Quality System For quality control managers and/or anyone interested in greater quality management. ...show less

Edition/Copyright: 4TH 10
Cover: Hardback
Publisher: Prentice Hall, Inc.
Published: 09/16/2009
International: No

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Boston, MA 2009 Hard cover 4th ed. Fair. Sewn binding. Cloth over boards. 519 p. Contains: Tables, black & white, Figures.
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