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Managing Quality - 5th edition

Managing Quality (ISBN10: 1405142790; ISBN13: 9781405142793)
ISBN13: 978-1405142793
ISBN10: 1405142790

Summary: This popular and comprehensive text gives the reader an appreciation of the concepts and principles of total quality management (TQM) and serves as an authoritative source of reference for the many associated tools, techniques and systems. In the spirit of continuous improvement, the text has been extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on:- The Received Wisdom on TQM Old Economy Businesses and ...show morethe Quality Function Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management, and the Excellence Model. In addition, some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date. ...show less

Edition/Copyright: 5TH 08
Cover: Paperback
Publisher: Blackwell Publishers
Published: 01/03/2008
International: No



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