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Managing Quality

Managing Quality - 5th edition

Managing Quality - 5th edition

ISBN13: 9781405142793

ISBN10: 1405142790

Managing Quality by Dale, Wiele and Iwaarden - ISBN 9781405142793
Edition: 5TH 08
Copyright: 2008
Publisher: Blackwell Publishers
Published: 2008
International: No
Managing Quality by Dale, Wiele and Iwaarden - ISBN 9781405142793

ISBN13: 9781405142793

ISBN10: 1405142790

Edition: 5TH 08

Other Editions of Managing Quality

Summary

This popular and comprehensive text gives the reader an appreciation of the concepts and principles of total quality management (TQM) and serves as an authoritative source of reference for the many associated tools, techniques and systems. In the spirit of continuous improvement, the text has been extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on:- The Received Wisdom on TQM Old Economy Businesses and the Quality Function Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management, and the Excellence Model. In addition, some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.

Other Editions of Managing Quality

Managing Quality and Human Resources by Dale - ISBN 9780631236146
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