EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals
Search
Managing Quality : An Integrative Approach

Managing Quality : An Integrative Approach - 01 edition

ISBN13: 978-0138759643

Cover of Managing Quality : An Integrative Approach 01 (ISBN 978-0138759643)
ISBN13: 978-0138759643
ISBN10: 0138759642
Cover type:
Edition/Copyright: 01
Publisher: Prentice Hall, Inc.
Published: 2001
International: No

List price: $110.00

USED
Sold Out
FREE Shipping on $25+
  • Check back soon!
  • 30-Day Returns
  • Condition: Very Good
Sold Out

Other Editions for Managing Quality : An Integrative Approach

More Shipping Options

Managing Quality : An Integrative Approach - 01 edition

ISBN13: 978-0138759643

S. Thomas Foster

ISBN13: 978-0138759643
ISBN10: 0138759642
Cover type:
Edition/Copyright: 01
Publisher: Prentice Hall, Inc.

Published: 2001
International: No
Summary

This up-to-date book documents and communicates the last 20 years of research with regard to a theory of quality improvement relating to fields such as learning theory, organizational theory and behavioral theory. It is based on the contingency approach which assesses the current condition of the firm and identifies gaps in quality deployment as a basis for future improvements thereby basing improvement on contingent variables that are operative in the firm as it exists. The final chapter of the book provides a means for outstanding companies to asses themselves and determine where they need improvement. differing perspectives on quality, quality theory, global quality and international quality, strategic quality planning, the voice of the customer, the voice of the market, quality in product and process design, design of experiments, designing quality services, managing the supply chain, the tools of quality, managing teams and projects, statistically-based quality improvement, managing organizational learning, implementing and validating the quality system.quality managers, presidents or CEO's.

Author Bio

Foster, S. Thomas : Boise State University

Table of Contents

I. UNDERSTANDING QUALITY CONCEPTS.

1. Differing Perspectives on Quality.
2. Quality Theory.
3. Global Quality and International Quality Awards.

II. DESIGNING AND ASSURING QUALITY.

4. Strategic Quality Planning.
5. The Voice of the Customer.
6. The Voice of the Market.
7. Quality in Product and Process Design.
Supplement to Chapter 7: Taguchi Design of Experiments.
8. Designing Quality Services.
9. Managing Supplier Quality in the Supply Chain.

III. IMPLEMENTING QUALITY.

10. The Tools of Quality.
11. Managing Quality Improvement Teams and Projects.
12. Statistically-Based Quality Improvement.

IV. FOREVER IMPROVING THE QUALITY SYSTEM.

13. Managing Learning for Quality Improvement.
14. Implementing and Validating the Quality System.

List price: $110.00
  • Marketplace
  • From

Other Editions for Managing Quality : An Integrative Approach

Cover of Managing Quality / With CD-ROM 2nd edition

Managing Quality / With CD-ROM - 2nd edition

ISBN13: 978-0131302662
More Shipping Options