Summary: For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering.
This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvemen...show moret in manufacturing, government, and service organizations. Features :
NEW - Increased emphasis on Statistical Quality Control--With separate chapters for variables and for attributes.
Provides students with a more clear discussion of statistical quality control including an expanded discussion of reliability, creating control charts in Excel and additional control charts such as s charts and median charts.
NEW - Six Sigma chapter added (Ch. 14).
Provides students with an emphasis on tools and the organization of Six Sigma and DMAIC.
NEW - ISO/TS 16949 introduced and other updates--e.g. ISO 9000-2000, the recent Baldrige changes, other new standards, lean manufacturing, design of experiments and more.
Provides students with the latest approaches and standards for managing quality.
NEW - Student CD--Contains PowerPoint slides, active graphs on SPC, Excel worksheets for SPC, and a link to the Companion Website which includes video clips.
NEW - Updated Highlight boxes--Including Firestone, Enron, and 9/11.
Draws students into the material with timely, interesting topics.
Integrative/multidisciplinary approach--Discusses what "quality" means to people in different functional areas of the firm.
Allows students to view quality from a variety of functional perspectives.
Contingency approach--How to assess the current condition of the firm and identify gaps in quality deployment as a basis for future improvement.
Prepares students to resolve differences between competing quality management theories.
Current coverage--Discusses cutting edge concepts such as facilitation and training, quality in service, global organizations, and environmental quality.
Enables students to see the value of teamwork and on-the-job-training.
Quality tools and techniques--Covers the basic 7 tools of quality, the managerial tools, the Taguchi method, project management, and statistical quality control.
Provides students with the fundamental tools/techniques that they can apply to their future careers.
Edition/Copyright:2ND 04 Cover: Hardback Publisher:Prentice Hall, Inc. Published: 08/01/2003 International: No
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Foster, S. Thomas : Boise State University
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I. UNDERSTANDING QUALITY CONCEPTS. 1. Differing Perspectives on Quality. 2. Quality Theory. 3. Global Quality and International Quality Standards.
II. DESIGNING AND ASSURING THEORY. 4. Strategic Quality Planning. 5. The Voice of the Customer. 6. The Voice of the Market. 7. Quality in Product and Process Design. 8. Designing Quality Services. 9. Managing Supplier Quality in the Supply Chain.
III. IMPLEMENTING QUALITY. 10. The Tools of Quality. 11. Managing Quality Improvement Teams and Projects. 12. Statistically Based Quality Improvement for Variables. 13. Statistically Based Quality Improvement for Attributes. 14. Six Sigma Management and Tools.
IV. FOREVER IMPROVING THE QUALITY SYSTEM. 15. Managing Learning for Quality Improvement. 16. Implementing and Validating the Quality System.
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