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Managing the Lodging Operation - 06 edition

Managing the Lodging Operation (ISBN10: 0131129937; ISBN13: 9780131129931)
ISBN13: 978-0131129931
ISBN10: 0131129937

Summary: Using an understandable, reader-friendly writing style to provide comprehensive coverage, this book focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to mana ...show morege a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality. Chapter topics cover managing supply and demand, improving employee performance, increasing income, revenue and cost management, improving productivity, managing customer service, and managing quality. For individuals interested in the field of hotel management, and for hotel managers who aspire to become General Managers. ...show less

Edition/Copyright: 06
Cover: Hardcover
Publisher: Prentice Hall, Inc.
Published: 02/25/2005
International: No

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0131129937 Readable copy with cover and all pages intact. May have highlighting and margin notes as well as stickers on the cover. If this listing includes multiple components, ALL components includin ...show moreg workbooks, access codes or other items will be USED rather than new (there will be no components or package pieces if the marketplace listing does not state that they will be present). ...show less
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