EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals
Search
Managing the Lodging Operation

Managing the Lodging Operation - 06 edition

ISBN13: 978-0131129931

Cover of Managing the Lodging Operation 06 (ISBN 978-0131129931)
ISBN13: 978-0131129931
ISBN10: 0131129937
Cover type: Hardback
Edition/Copyright: 06
Publisher: Prentice Hall, Inc.
Published: 2006
International: No

List price: $135.00

rental
$9.99
Save $125.01 (93%)


Ships from $5.99
  • Free Return Shipping
  • Due back 12/18/2015
  • CDs or access codes
    may not be included
More Shipping Options

Managing the Lodging Operation - 06 edition

ISBN13: 978-0131129931

Robert Christe Mill

ISBN13: 978-0131129931
ISBN10: 0131129937
Cover type: Hardback
Edition/Copyright: 06
Publisher: Prentice Hall, Inc.

Published: 2006
International: No
Summary

Using an understandable, reader-friendly writing style to provide comprehensive coverage, this book focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality. Chapter topics cover managing supply and demand, improving employee performance, increasing income, revenue and cost management, improving productivity, managing customer service, and managing quality. For individuals interested in the field of hotel management, and for hotel managers who aspire to become General Managers.

Table of Contents

1. Introduction--How to Manage a Hotel.

2. Protecting the Assets: Guests, Employees, Structure and Contents.

3. Protecting the Assets: Financial Controls.

4. Managing Supply and Demand.

5. Improving Employee Performance.

6. Increasing Income: Revenue Management.

7. Increasing Income: Cost Management.

8. Improving Productivity.

9. Managing Customer Service.

10. Managing Quality.

List price: $135.00
  • Rental
  • $9.99
  • Marketplace
  • From
More Shipping Options