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Measuring Performance In Public and ... - 03 edition

Measuring Performance In Public and ... (ISBN10: 078794999X; ISBN13: 9780787949990)
ISBN13: 978-0787949990
ISBN10: 078794999X

Summary: In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource ...show more will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. ...show less

Edition/Copyright: 03
Cover: Hardback
Publisher: Jossey-Bass, Inc.
Published: 05/23/2003
International: No

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2003 - Hardcover - Used - Acceptable - - Shows some shelf-wear. Volume contains one or more of the following: highlighting, underlining or margin notes. However, text is still readable. May contain ol ...show mored price stickers or their residue, inscriptions or dedications from previous owners in first few pages and remainder marks. - .- - All orders are processed and shipped within 24 business hours, Mon - Fri. Expedited shipping and tracking available within the US. Hall Street’s No-Worry guarantee lets you buy with confidence! ...show less
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