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Measuring the Performance of Human Service Programs

Measuring the Performance of Human Service Programs - 2nd edition

ISBN13: 978-1412970617

Cover of Measuring the Performance of Human Service Programs 2ND 10 (ISBN 978-1412970617)
ISBN13: 978-1412970617
ISBN10: 141297061X

Cover type: Paperback
Edition: 2ND 10
Copyright: 2010
Publisher: Sage Publications, Inc.
Published: 2010
International: No

List price: $65.00

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Measuring the Performance of Human Service Programs - 2ND 10 edition

ISBN13: 978-1412970617

Lawrence L. Martin

ISBN13: 978-1412970617
ISBN10: 141297061X

Cover type: Paperback
Edition: 2ND 10
Copyright: 2010
Publisher: Sage Publications, Inc.
Published: 2010
International: No
Summary

Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators.

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